The delivery time varies from X to Y working days depending on the day of the week that the purchase was made, since deliveries are made only from Monday to Friday. All our items are sent by urgent courier.
The orders are prepared at the moment in which the payment has been confirmed and in the following schedule:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received after that time will be prepared the next business day. No shipments are made on Saturdays, Sundays or holidays.
|BALEARES Y CANARIAS||FREE (PACKAGE BLUE POST)|
The consumer and / or user, after receiving an email that your order is sent, if after a reasonable period of time does not receive the product, you can contact ceramicadegalicia.com by phone (+34) 612345678, by the contact form or by mail: email@example.com to clarify the cause of the delay.
Once the claim is obtained, ceramicadegalicia.com will contact the consumer and / or user in order to explain what happened and reach an agreement on what happened.
In the latter case that ceramicadegalicia.com does not have availability of the contracted good, the consumer and / or user will be informed of this lack of availability and in the shortest possible time will receive from ceramicadegalicia.com the sums paid.
If after the purchase you wish to cancel an order that has not yet been issued, it can be done as long as indicated by the contact form established for this purpose in the "contact" section or in writing to the electronic address firstname.lastname@example.org, customer service form or by phone to the number (+34) 612345678 indicating the number of the order you wish to cancel.
The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without the need to indicate the reason and without incurring any cost except the shipping costs that will be assumed by the consumer and / or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and that are expressly included in the Law in terms of consumers and users, which are:
c) The supply of goods made according to the specifications of the consumer and / or user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.
The refund of the amount will be made through the same payment method with which the user made the purchase.
The returned product must be in the same condition in which it was received, that is, in perfect conditions and, of course, it can not be damaged, hit or with fake evidence of use that prevents the sale of the same product. To send the same must be made in an appropriate packaging to protect it during the journey.
To exercise your right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, he will fill in the form established for this purpose in the "My account" section or he will make another type of unequivocal statement in which he indicates his decision to withdraw from the sales contract.
Either by one means or another, your communication should contain the following information:
From the date on which you communicate your decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return to ceramicadegalicia.com in perfect condition the purchased good along with a copy of the invoice. purchase.
ceramicadegalicia.com will communicate without delay to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Once the product has been received or the consumer and / or user has presented convincing proof of the return of the goods, ceramicadegalicia.com will deliver without undue delay the sums delivered by the consumer and / or user.